Refund policy
Return & Refund Policy
We offer a 15-day return policy, meaning you have 15 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
- Be in the same condition that you received it
- Unused and unworn
- In its original packaging
- Include proof of purchase
Items showing signs of use will not be accepted.
How to Start a Return
To request a return, contact us at:
📩 seritsu.team@gmail.com
Returns must be approved before being sent.
Items sent without prior approval will not be accepted.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service.
Damaged or Incorrect Items
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery.
In these cases, we will provide a suitable solution.
Exchanges
We do not offer direct exchanges.
To get a different item, please return the original product and place a new order.
Refunds
Once your return is received and inspected, we will notify you.
If approved, your refund will be issued to your original payment method.
Processing times may vary depending on your payment provider.